FAQ

Q: How can I make a reservation with RADI Limo?
A: You can reserve Online on our secure website: www.RADILimo.com
By phone: Dispatchers available 24/7, simply call us at (708) 243-3837 or
Toll Free: (866) 935-7234
By Email: [email protected]

Q: Do you permit smoking in your vehicles?
A: No! The Limousine Commission and State of Illinois prohibits smoking in all TLC licensed vehicle.

Q: What information do I need to make a reservation with RADI Limousine?
A: Please provide us with the passenger(s) name(s) as well as how many passengers there will be, the pickup and drop off locations, your contact information, flight information (if any) and form of payment. If there are any special travel needs, a child seat or accommodations for animals

Q: Does RADI Limo provide worldwide service?
A: No.

Q: How can I get a receipt?
A: All receipts are sent by email.

Q: Can I book a vehicle for someone else and pay using my Credit Card ?
A: Yes! And need to provide your personal information (like - Full Name on Credit Card, Address, Zip Code, Phone and Email)

Q: What Credit Cards do you accept?
A: We accept Visa, Master Card, AmEx, Discover and Dinners Club.

Q: Does RADI Limo accept cash payments?
A: Yes! If you would like to pay the driver in cash, you would need to advise the office (dispatchers) when making reservation and provide a Credit Card for a hold until payment is made to the driver on the day of service. Also, a Credit/Debit Card is required to make a reservation.

Q: Can the RADI Limo driver accept checks?
A: No.

Q: Do you supply Car Seats for Children?
A: Yes, we provide car seats, subject to availability. Please, let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pickup location. It is recommended to make reservation for child seats at least 24 hours prior to pick up time.

Q: Do you allow pets in your vehicle?
A: Yes, we allow pets. Please note that company policy states that pets must always be in a secure pet carrier . We must be notified when making reservation that a pet will be traveling in the vehicle.
Q: I have more luggage than expected; can I put my additional luggage inside the car?
A: No. The luggage will damage the interior of the vehicle and can be dangerous if the driver short-stops. We recommend that you book a vehicle that is suitable for your needs. We have a large selection of vehicles; please call us for our recommendations (708) 243-3837. Small backpack or personal items are permitted inside the vehicle.

Q: Do you provide meet & greet service by the Airport?
A: Yes, this service must be requested when making a reservation.

Q: What is Meet & Greet?
A: Meet & Greet is when the driver parks the car and meets you inside the airport with a sign and assists you with your luggage to the vehicle. For international flights driver will meet & greet at the exit of customs, for domestic flights the driver will meet & greet at the baggage claim area.

Q: Will I be charged if my flight is delayed?
A: No, we will monitor your flight up until the moment the vehicle is dispatched. If your flight is delayed before the vehicle is dispatched and the flight information is posted on the airline's website, then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights. Private flights do not allow flight tracking (some) if you are flying on a private flight, we will not be able to monitor your flight. If your flight lands on time, but you are unable to meet the driver within the 30 minutes for domestic or 45 minutes for international flights, waiting charges will begin.

Q: I lost an item in one of your vehicles, how can I get it back?
A: Please check to make sure you have all your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item, please call our office (708) 243-3837. If the Chauffeur finds the item, you can pick up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

Q: Are RADI Limo chauffeurs and vehicles available on an hourly-hire basis?
A: Yes, we do provide hourly-hire service. Please email or call us for hourly rates and our minimum requirements in other cities outside the immediate Chicago-Land area and beyond (48 USA States)

Q: Once the chauffeur has picked me up, can I change the details of my trip?
A: Yes, but if you want to change any essential information about your route including your destination, please call us and we'll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.

Q: Is Tip Included in the fare?
A: Yes, automatic (tip) 20% is included in the fare. You are not responsible for giving the driver an additional tip when exiting, the driver has already been taken care of.

Q: When booking an airport pickup, what time should I make the car reservation for?
A: For ALL airport arrivals the scheduled pickup time should be made for the time the flight is scheduled to land. If you would like to be picked up at a specific time, then you should reserve for that specific time and we will send the car for the time you choose (we still need the fight information even if you choose to be picked up at a different time than the flight landing time.)

Q: When will you charge my credit card?
A: We taken an authorization on the card to guarantee fund availability 72 hours prior to your trip; it will show as a "Pending transaction" on your credit card statement when viewed on-line. The authorization may be higher than the expected charges in the event you decided to make additional stops or if you unexpectedly change your destination. We will then charge the final amount to your card after your trip is completed. For all Stretch Limousine and Specialty vehicles, a deposit will be charged when placing your reservation.

Q: If we have a Special Occasion, can you put Champagne or other beverages in the car?
A: Yes! We would be happy to help you celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability. Only available in Stretch Limousines.

Q: What should I do once I land at the Airport (ORD or MDW)?
A: Call once you collect your luggage at the baggage claim area. If you arrived on domestic flight and you added meet & greet to your trip when you reserved, your driver will be waiting in the baggage claim area. If you are arriving from an International flight and you reserved meet & greet service, the driver will be waiting at the exit of customs with a Welcome Sign (Your Name). For all curbside pickups please call us upon collecting your luggage and make your way to the passenger pick up area. If for any reason you cannot locate your driver please call us at (708) 243-3837.

Q: Will you contact the passenger when the vehicle is "On-Location”?
A: Yes! We will contact you/the passenger. If possible, please provide us with an additional phone number in case we are unable to reach you on the primary number provided. We will send you an automated text to the primary phone number on file informing you / the passenger that the driver is On-location and the vehicle / chauffeur details.

Q: What are RADI Limo's cancellation policies?
A: Cancellation fee is based on the pickup location and the time the reservation!